FAQ
Our league customers have dealt with inexperienced photographers in the past. How do we know our photographs will be better with you?
Check our references! We have a 100% guarantee on all photos taken and delivered. The big-box companies focus on volume with a goal of doing as many teams as they can, hiring part-time “shooters” to fill their needs. Smaller companies often hire “photographers” with little training.
Although parents and “friends with great cameras” don’t have the organizational skills, experience and technical expertise to produce quality images and offer a wide product variety. With over 38 years in business and happy clients across the region, we do it right!
Why APS Certified Photographers?
The AllStar Photo System of training is a proven training system we provide all of our photographers and will work personally with your league or team. They have been tested and reviewed for technical excellence.
Are you insured?
Yes! We also make sure the environment players are coming into is as safe as possible. We take the time to ensure our work area is secure.
How are your completed orders delivered?
All finished products are individually labeled, packaged and sorted by team and divison for ease in distribution. We can also offer a Direct Delivery option for parents or organizations who prefer to have their finished photographs mailed directly to their home.
How quickly are finished images completed?
We strive to deliver all orders no later than 14 to 21 days on team composites from the last picture day. There are often late players of teams who have their pictures taken on make-up day which must be placed in the team composite which often causes delays..
How do you handle parent order inquiries?
Every order is hand-inspected while packaging for both quality and accuracy before delivery. Our ordering system is designed to eliminate order mix-ups. In the rare occurrence that an order is missing items, the parent is notified and those images will be shipped directly to them at no additional expense. Any inquiry can be made using our contact form.
Do you have fundraiser options?
AllStar Sports Photography is proud to support local leagues and teams. Ask us how your league can participate in various rebate and fundraising options.
Our league has dealt with some inexperienced photographers in the past. How do we know our photographs will be better with you?
The other companies are focused on volume with a goal of doing as many teams as they can, hiring part-time “shooters” to fill their needs.
While parents and “friends with nice cameras” mean well, they don’t have the organizational experience and technical expertise to produce quality images and offer a wide product variety. With nearly 40 years in business and happy clients across the region, we’re doing it right!
What’s the big deal about AllStar Photo Certified Photographers?
AllStar Photo Imaging has a stringent training program to assure our API Certified photographers are professionals They have been tested and reviewed for technical excellence and have over 90 years of combined photographic experience.
What if I don’t like my pictures?
With AllStar Photo, your satisfaction is guaranteed. If you are not pleased with your finished pictures you may return them for a full refund within 30 days of when you received your package. If you have questions or concerns contact us.
What is Copyright Release? Can I copy my pictures?
AllStar Photo Imaging is the owner of the copyright of the portrait. This is the policy mandated by the federal copyright laws. The copyright to an image can be transferred only through written permission from AllStar Photo Imaging. If you do not want your child’s portrait reproduced in any school, league, or organization publications please contact your school, league, or organization administration.
I forgot to send money on Picture Day. Can I still order?
Yes. Portraits can be ordered after pictures are delivered to the families: http://www.myallstarphoto.com/
We ordered multiple packages – can they be delivered separately?
We understand that some families would like to order multiple packages for parents and relatives. With AllStar Photo, each package can be delivered in a separate package envelope with the team package (unless mailed to home).
Our products feature unique, exciting, and professional graphic designs. They incorporate individualized features like player’s stats on trading cards and can be customized with your league’s logo!
If you are involved with a sports league looking to make picture day the best one yet, please contact us today!
